DesklyFully automated AI receptionist for your business
Answers calls, manages bookings, and updates records for New Zealand allied-health clinics, all on autopilot, so you never miss a call again.
Sample calendar for 12 to 18 October. Navy appointments were booked by the AI receptionist, grey ones at the front desk. At 8:42 pm on Tuesday, after hours, Sarah K. booked a knee review for Thursday at 10:15 am by phone.
Focus on your business.
We’ll handle the rest.
From first call to final booking, and beyond. Our AI handles everything so you can focus on what matters most.
Incoming call
Tue 8:42 pm
- Clinic
- Hi, thanks for calling the clinic. How can I help tonight?
- Caller
- My knee's playing up again. Can I see someone this week?
- Clinic
- Of course. I can see you've been in before, Sarah. Thursday at 10:15 or Friday at 2:30?
- Caller
- Thursday works, thanks.
Booked Thursday 10:15 am. Text confirmation sent.
Every call
Handle customer support
Provides 24/7 support with AI-powered systems that handle enquiries efficiently and professionally.
Answered
Tue 8:42 pm, after hoursAI receptionistWhile they talk
Connect to your systems
Finds & creates records and sends real-time updates to your existing business systems.
SKSarah K.
Existing patient
Last visit 2 September, kneeRecord foundBefore they hang up
Book appointments
Identifies callers, determines needs, and books appointments automatically following your policies.
Thu 15 Oct, 10:15Knee review, Sarah K.Added to calendar
Nothing gets missed
If Deskly can't help, it instantly takes a detailed message or transfers the call based on your business preferences, so nothing gets missed, and no one is left hanging.
7:58 am
Priya N.
New patient, booked Wednesday 12:30 pm
Booked9:20 am
Ana T.
Question about an ACC claim
Message takenMessage for the front desk: Ana wants to check her ACC claim number is on file. Best time to call back is after 3 pm.
11:05 am
James K.
Moved his appointment to today, 3:30 pm
Rescheduled12:40 pm
Ruby S.
Unwell, cancelled Wednesday 11 am
Cancelled2:15 pm
Liam W.
Asked to speak to his physio
Transferred to desk8:42 pm
Sarah K.
Knee review, booked Thursday 10:15 am
Booked
Traditional vs AI‑Powered Operations
See how our AI receptionist transforms your business operations compared to traditional manual processes.
Traditional Manual Process
40 hours a week
- Process customer enquiries
- When someone is free
- Operating hours
- 9 AM - 5 PM, Monday to Friday
- Annual leave
- 4 weeks
- Sick leave
- 10 days
- After-hours support
- Unavailable
- Holiday coverage
- Unavailable
- Handling high call volumes
- Limited capacity
AI Smart Assistant
168 hours a week
- Process customer enquiries
- Straight away
- Operating hours
- 24/7, 365 days a year
- Annual leave
- Not applicable
- Sick leave
- Not applicable
- After-hours support
- Always available
- Holiday coverage
- Always available
- Handling high call volumes
- Answers several calls at once
Front desk hours, annual leave and sick leave are typical New Zealand figures, not measured.
Watch Deskly in Action
Watch how our AI handles calls, books appointments, and manages your business communication seamlessly.
No tech skills or number changes needed
You share your API key securely, and we handle the rest. Once it's ready, we'll give you a local number to forward calls to.
- 1
Share your API key
- 2
Get a local number
- 3
Forward your calls
How Deskly fits a clinic’s day
“As a solo physio, I was losing patients to missed calls every day. Now Deskly answers while I’m treating, books the appointment into my calendar and texts the patient a confirmation. I can give the person in front of me my full attention.”
“We used to miss calls all through the day while we were with clients, and plenty of people ring in the evening after browsing online. Deskly answers those calls at any hour, so new bookings are already in the calendar when we open.”
“I can’t pick up the phone in the middle of an adjustment. Deskly books, reschedules and cancels the way we’ve set it up, and when a patient needs me it takes a detailed message for later.”
How much are missed calls costing your business?
Don’t let your phone become a revenue leak. Use our interactive calculator to see the real impact of missed calls on your bottom line and discover how an AI receptionist can turn those losses into gains.
Revenue Impact Calculator
Discover the true cost of missed opportunities. Estimate how much revenue your business could be losing every year due to missed calls.
1 in 4 Calls Go Unanswered
That's not just a statistic, it's lost revenue walking out your door. Every missed call represents a potential new customer.
5× ROI with Deskly
Our AI receptionist can capture those missed opportunities and turn them into revenue, for around a 5× return on investment.
Customisable Parameters
Input your specific business metrics to get a personalised estimate of the revenue missed calls could be costing you.
Your data security is our top priority
Patient calls can include health information, so we keep as little as we can and tell you exactly where it goes.
Encryption in transit
Call details, bookings and form entries are encrypted with TLS as they move between Deskly, its providers and your booking system.
Follows your clinic’s policies
Deskly only answers, books and changes appointments the way your clinic allows, and passes anything else to your team as a message or a transfer.
New Zealand privacy law
We handle personal information under the Privacy Act 2020 and, because calls can include health information, the Health Information Privacy Code 2020.
No copy of your calls
We keep no copy of calls. Bookings and messages go straight into your clinic’s booking system, and call recordings can be turned off.
Find answers to common questions
We understand that when considering our services, you may have specific queries and concerns. That’s why we have curated a collection of frequently asked questions.
Deskly is made for New Zealand allied-health clinics. It runs on proven platforms: Vapi handles the phone calls and Make.com connects them to your booking system, such as Cliniko. We set it up and tune it to your clinic's policies, so you get a reliable receptionist without building or managing anything yourself.
Think of Deskly as your virtual phone answering assistant: 1) It answers general questions, 2) Creates customer records and books appointments, 3) It can also find existing records to reschedule or cancel bookings, all in real-time following your business policies. All without human input - pretty awesome right?
Yes. Deskly runs on established providers, Vapi for calls and Make.com for bookings, and we keep no copy of your calls. We encrypt data in transit, limit access to our team, and handle information under New Zealand’s Privacy Act 2020 and the Health Information Privacy Code 2020. Your customer data stays safe, private, and exactly where it should be.
If Deskly can't help, it instantly takes a detailed message or transfers the call based on your business preferences, so nothing gets missed, and no one is left hanging.
You share your API key securely, and we handle the rest. Once it's ready, we'll give you a local number to forward calls to, no tech skills or number changes needed. Simple as that.
Absolutely. We'll set up a local test line so you can experience Deskly for yourself, no setup needed, no strings attached.
Ready to get started?
If you have any questions about our services or how AI can benefit your business, feel free to reach out. We’re here to help you every step of the way.